We rented a Cabana for our last day and that’s when we met Brianna. I can’t thank him enough for helping us! One of the best parts of the Red Rock resort is their pool. He also shared a ton of great tips for our hiking adventures which helped us discover some hidden local gems of areas. We left the resort each day before 7am and Jean made sure we didn’t waist a minute waiting for our car. She makes some of the best Martinis you’ll ever have! We can’t wait to come back to the resort just so we can visit her again! Simply put, Kaela’s customer service is parallel to none! Our valet attendant, Jean was simply awesome! We came to Vegas to hike the Red Rock Canyon & Valley of Fire. She also provided us with recommendations within the resort and local area so we could get the most out of our trip. She really took the effort to sincerely get to know us and help us have the most enjoyable evenings to cap off each day. Kaela in the main lounge is one of the most beautiful souls that my wife & I have ever met. There were 3 individuals who truly went above and beyond to provide us with the best experience possible. Everyone was also very friendly and welcoming. The resort is absolutely beautiful! The entire resort from the casino, pool, restaurants, and rooms were extremely clean. We had the most incredible experience during our 7 days at the Red Rock Casino Resort. Maybe just have a quieter area where the speakers aren't buzzing from every tree? Everyone we spoke to was complaining that's its too loud.… For the weekend I totally get why it's loud as the party crowd arrive, and it's needed for atmosphere (great for the younger crowd) But please, please turn it down on mid week days where it is quiter and people just want to read a book and sip some cocktails. It's the only reason I've given it 4 and not 5 stars. My one ongoing criticism is that, although we love the pool, the music is just ridiculously and unnecessarily loud. Car park is so easy to get in/out of compared to the strip and is free, making you want to explore the surrounding areas more. A mountain/pool view room is better than a stip view, but all views are great. We enjoy the cinema as a break from gambling and the setting, so close to Red Rock, is breathtaking. Amazing choice of restaurants, from the food court to fancy steaks and everything in between (Yard House is our favourite). Reception staff go out of their way to welcome you and accommodate your needs. It's more of a locals casino but we are made to feel so welcome (from the UK) and always enjoy chatting with staff and locals at the bar. It's so elegant and just stunning in every way.
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